Refund policy
Last updated: March 8, 2026
At VyoraCart, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
We have a 6-day easy return policy, which means you have 6 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused and unworn
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With tags (if applicable)
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In its original packaging
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Accompanied by the receipt or proof of purchase
To start a return, you can contact us at:
If your return request is approved, we will provide instructions on how to proceed with the return process.
Please note that items sent back without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at:
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong item
This will allow us to evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care items (such as beauty or hygiene products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions about a specific product, please contact us before placing your order.
Exchanges
The fastest way to ensure you get the item you want is to return the product you received. Once the return is approved, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must still be:
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Unused
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In original packaging
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With tags
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With proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved:
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Your refund will be issued to your original payment method
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Refunds are typically processed within 7–10 business days
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: